Health Care Conflict Management and Workplace Mediation Training

Online Master's in Negotiation and Conflict Resolution: Collaboration and Conflict Resolution in Health Care

Whether making critical medical decisions at a patient's bedside, interacting with other health care professionals, dealing with distraught family members, or debating budget and insurance issues at a medical facility, emotions in health care can run high, fueling conflict. Since 2005, the number of dispute cases filed with the American Arbitration Association has seen a double-digit percent increase—and the AAA is just one of the many professional conflict resolution organizations in the United States that have seen an increase in health care disputes. In other words, there is a growing need for conflict management and dispute resolution professionals in the health care setting. Creighton University can make you one of them.

The Health Care Collaboration and Dispute Resolution concentration is designed for an industry where working together effectively and defusing disputes is often literally a life or death issue. The complexity of the health care system makes arbitration and mediation more advantageous for the parties involved in a dispute than litigation. Using alternative dispute resolution methods and conflict management strategies, trained health care mediators can help resolve simple and complex issues between providers and patients and their families.

National organizations such as the Joint Commission have developed standards for conflict management, and health care facilities in all types of settings will be required to meet them. The Health Care Collaboration and Dispute Resolution concentration from Creighton University offers hands-on training in tools and strategies to identify new approaches that integrate patients' needs, care providers' autonomy, legal concerns, and financial considerations to manage conflicts in an ethical manner.

Earning your MS in Negotiation and Conflict Resolution with a concentration in Health Care Collaboration and Dispute Resolution will prepare you for a rewarding mediation and conflict management career in a variety of different health care settings, including:

  • Hospitals
  • Private practices
  • Laboratories
  • Insurance companies
  • Pharmaceutical companies
  • Medical equipment providers
  • Medical billing companies
  • Nursing homes

Learn more about how you can apply techniques of negotiation and conflict resolution to the health care industry: call Creighton University toll-free at 866.717.6365 to speak with an Admissions Representative or request more information online.