Negotiation and Business Mediation Training

Online Master's in Negotiation and Conflict Resolution: Concentration in Organizational Collaboration and Conflict Management

To be able to thrive, organizations need to institute productive methods of dealing with conflict both within the organization and with clients. Handled unsuccessfully, internal organizational conflict can result in decreased productivity and low morale. Many businesses also have been embarrassed by disgruntled customers airing their displeasure on the Web. These situations can lead to lost sales and costly legal action if not dealt with carefully. That’s why good negotiation skills and an understanding of alternative dispute resolution strategies are invaluable in today’s business world.

Help your organization avoid these pitfalls by learning to proactively prevent conflict in the workplace through strong team-building and communication and how to deal with conflict effectively through ADR strategies such as mediation and facilitation. You'll get to practice and apply what you've learned in a variety of ways, including a practicum that gives you the opportunity to further develop your skills in a professional setting. The Organizational Collaboration and Conflict Management concentration will also teach you how to apply organizational culture theory to resolve workplace conflict, increase employee productivity through collaboration, improve staff morale by easing tension in the workplace and build a company culture that enables people to work together to achieve a shared goal of success.

In an increasingly complex and transparent business environment, organizations need professionals who are skilled in negotiation, mediation, and conflict management. A Master’s in Negotiation and Conflict Resolution with a concentration in Organizational Collaboration and Conflict Management will give you real-world skills that can be applied immediately after graduation either as a private consultant or as a member of an organization’s human resources department.

Find out more about how you can apply the Organizational Collaboration and Conflict Management concentration to your career goals: call us toll-free at 866.717.6365 to speak with an Admissions Representative or request more information