Negotiation Skills Training

The online Negotiation and Conflict Resolution Graduate Certificate requires 16 credit hours of coursework and one-five day residency at the Creighton campus.

NDR 620 Introduction to Negotiation and Conflict Resolution (3 credits)
The online modules present a broad introduction to the field and provide a strong foundation in a number of key concepts, including the three major roles of the conflict specialist, theories of communication and conflict, approaches to negotiation and their limitations, private versus court-centered approaches to resolving conflict, and psychological biases and barriers in addressing conflict.

NDR 621 Negotiation and Conflict Resolution - Residency (3 credits)
This residential experience is an intense program building on the online module with presentations, skills development, and case simulations that include group exercises, scenarios and role playing, and demonstrations.

NDR 622 Leadership and Conflict Engagement (3 credits)
This course continues your comprehensive immersion into the field of negotiation and conflict resolution, with an emphasis on the evolving roles and expectations of the 21st century conflict resolution practitioner. Within the framework of our rapidly changing and integrated world, students will explore new roles for conflict specialists with an eye towards preparing themselves to engage in a wide field of practice. Going beyond an understanding of ADR‘s strengths and weaknesses, we will apply a critical lens to the field, identifying a right-here, right-now crossroads in its development. At this stage, we will begin to discuss all the opportunities for development that this crossroads opens up for the informed practitioner. We will explore a wide range of roles the conflict specialist can fulfill, ranging far beyond the traditionally-touted mediator or arbitrator roles. This exploration will set the stage for your future development as a conflict specialist with a diverse toolbox and a wide view of conflict practice. We start this development right away, with classes focusing on how our skills can be used to transform disputes not just the interpersonal and intergroup level but at societal level as well. We will explore some of the roads less travelled by ADR thus far, which we believe lead wide open spaces for ADR innovation: leadership, civic engagement, and network design.

NDR 623 Online Dispute Resolution (2 credits)
This course examines what has been described as "the hottest area" in conflict resolution. It addresses the emerging practice of conflict resolution in cyberspace and provides hands-on training in the use of emerging technologies to supplement traditional dispute resolution approaches and the use of Internet media to handle Internet-based disputes. No technology background is required.

NDR 624 Dynamics of Conflict Resolution (3 credits)
This course addresses the nature, meaning, and dynamics of conflict and the challenges of communication in interpersonal, inter-group, and intra-group settings. Drawing from a variety of disciplines, including psychology, sociology, and communications, students will examine the thinking process that drives the practice of successful conflict resolution. Among specific concepts examined are the relationships among power, culture, and conflict; the sources of conflict; the nature of resolution; and what constitutes a genuine resolution of a conflict. Features and tools of effective communication in conflict, including listening, constructive framing, and the use of narratives, are considered.

NDR 625 Systems and Consulting for Conflict Specialists (2 credits)
This course examines how an understanding of systems can contribute to the effective management of conflict. It also focuses on the ways that stakeholders can go beyond specific disputes to take a broader look at the full range of organizational conflicts to determine how best to prevent or address the types of conflicts an organization experiences over time. There is particular emphasis on different organizational contexts (e.g., private sector versus public sector, unionized versus non-unionized, as well as institutions such as universities and hospitals) and the role conflict specialists can play as consultants to organizations.

Find out more about earning your graduate certificate in Negotiation and Conflict Resolution from Creighton University request more information or call us toll-free at 866.717.6365 to speak with an Admissions Representative.