Negotiation and Conflict Resolution (Master of Science)

Conflict doesn’t have to be a bad thing.

Transform conflict into opportunity. Knowing how to both manage conflict and put it to good use can be the difference between simply putting out fires and moving your business—and your career—forward. Creighton University’s Master of Science in Negotiation and Conflict Resolution (NCR) can provide the knowledge and skills you need to become an effective conflict manager in your organization.

A study done by CPP, Inc. shows that 85 percent of employees deal with conflict on some level, and 29 percent deal with it almost constantly. Conflict can be caused by numerous factors, including personality clashes, stress, heavy workloads, poor leadership, and lack of honesty.

But conflict doesn’t have to be negative. In fact, when managed appropriately and effectively, conflict can open new doors, enhance trust, and strengthen relationships—leading to increased engagement, productivity, and results.

Source: CPP Inc. “Workplace Conflict and How Businesses Can Harness It to Thrive”

Be a leader in conflict in your organization.

Conflict is inevitable in any work, community, or relationship setting, and every organization needs employees and leaders who are skilled in mediation and conflict resolution. Creighton’s NCR program applies to individuals in many different industries and settings, including:

Healthcare: Conflicts in a healthcare setting have an adverse effect on productivity, morale, and patient care. Despite the prevalence of conflict in the clinical setting, the majority of healthcare professionals have not had any training in basic conflict management, negotiation, and conflict resolution. Creighton’s NCR program enhances the capacity of healthcare professionals to work constructively within interprofessional teams to produce positive patient outcomes.

Law: Attorneys can make use of conflict management and conflict resolution practices to expand the options for dispute resolution and access a broader range of remedies for clients. Creighton’s NCR program enhances attorneys’ ability to better communicate with clients, opposing counsel, judges, and community members.

Ministry: Faith-based organizations are considered a trusted resource for conflict engagement and resolution by their constituents and the community at large. Creighton’s NCR program can enable faith leaders to better grapple with conflicts such as committee power struggles, crises of faith, and family dynamics—so they can better serve their communities.

Business and Leadership: Collaborative problem solving and conflict management are necessary skills for any business professional or leader. Creighton’s NCR program teaches graduates to balance the needs of diverse groups within ever-changing environments. Graduates will become more comfortable with ambiguity and the emergence of conflict in the workplace and will be equipped with strategies to effectively manage and resolve conflict.


Earn your degree in conflict resolution on your schedule.

Creighton’s Master of Science in Negotiation and Conflict Resolution is perfect for busy professionals who want to advance their education on their own time. Coursework is completed fully online, allowing you to study wherever and whenever you choose. Online students are required to attend two on-campus residencies, where they will be able to put the knowledge and skills gained through coursework into action. Our NCR students highly value these practice-based experiences and the opportunity to network with their peers.

This master’s program consists of 32 credit hours and can typically be completed in about two years on a part-time basis. Highly motivated, full-time students can earn their degree in as little as 16 months.


To earn the Master of Science in Negotiation and Conflict Resolution at Creighton University, you must complete 32 credits:

Foundational and Process Courses (26 credit hours)

  • Introduction to Negotiation and Conflict Engagement
  • Dynamics of Conflict Resolution and Engagement
  • Negotiation Residency (on campus)
  • Mediation Residency (on campus)
  • Leadership and Conflict Engagement
  • Systems Thinking in Conflict
  • Online Dispute Resolution
  • Facilitation and Group Processes
  • Culture, Gender and Power Differences in Conflict

Electives (3 credits selected from the list below)

  • • Organizational Collaborative Practice and Conflict Resolution
  • Health Care Collaboration and Conflict Engagement
  • International Negotiation and Conflict Engagement
  • Oral Narratives and Conflict: An Applied Interdisciplinary Approach

Practicum (3 credits)

  • Students will be required to attend two on-campus residencies.

A full course listing for both hybrid and online programs can be found in Creighton’s course catalog.

Admissions Requirements

  • Completed application & $50 application fee
  • Bachelor’s degree with 3.0 GPA or higher
  • Official transcripts from all educational institutions attended
  • Resume or curriculum vitae
  • Personal statement. See application for specific requirements
  • Two letters of recommendation from persons other than friends or family members who can speak to your performance in an academic or professional setting
  • Response to NCR Admissions Writing Exercise


A personal interview may be requested in addition to the above requirements. The interview may be conducted in-person or virtually.

International applicants

International applicants must meet English language proficiency requirements.

Tuition & Scholarships

Financial Aid 

To help make your graduate studies at Creighton University more affordable, we encourage you to apply for financial assistance, as well as for graduate student scholarships and fellowships. Here’s how to apply for financial assistance:

Monthly Electronic Transfer (MET) Payment Plan

  • The Creighton Business Office offers a flexible monthly payment plan that enables you to make payments on your tuition and fees one chunk at a time. Learn more.

Learn more

For questions about financial aid, contact:

  • gpfinaid [at] creighton [dot] edu
  • 402.280.2731

Important Dates & Deadlines

Start Classes in Apply By
August August 1
January December 1
May April 1

Certificate and Dual Degree Options


Credits earned for a certificate can be applied toward a Master of Science in Negotiation and Conflict Resolution.

  • Certificate in Negotiation and Conflict Resolution (16 credits)
    • The Certificate in Negotiation and Conflict Resolution serves as the foundation of the master’s program. In as little as eight months, students can learn effective techniques to engage and manage conflict. Decide to go for master’s later? Only a few more classes can get you there.
    • Primarily offered online with a five-day residency. 
  • Certificate in Health Care Collaboration and Conflict Management (16 credits)
    • Ineffective approaches to conflict resolution can lead to jeopardizing the top priority in health care: Patient safety. Creighton University’s Certificate in Health Care Collaboration and Conflict Management prepares health care professionals to effectively handle conflict from consumer, legal, and professional standpoints.
    • Online only

Dual Degree Programs

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